Email us and we'll get back to you:
Please include your platform (Mac App Store, Steam, etc.), your in-game display name, and a short description of the issue. Screenshots help.
Account & purchases
- Account: manage or delete your account in-game under Account → Delete account, or on the web account page.
- Purchases & refunds: purchases are handled by the store you bought through. For Mac App Store purchases, request refunds via Apple's reportaproblem.apple.com.
- Sign in with Apple: online multiplayer uses Sign in with Apple; if you have trouble signing in, make sure you're signed into your Apple Account on the device.
Reporting players & safety
Usernames are public and chosen by players. If you see an offensive username or abusive behavior, you can report or block that player from the in-game Account screen, the desktop and mobile apps, and from your web account (Recent Players). Choose "Offensive username" as the reason when reporting a name. We filter usernames on creation and review reports promptly; severe reports can hide a username behind a placeholder pending review.
We have zero tolerance for objectionable content and abusive behavior — see our Terms. To report a safety or conduct issue directly, email support@chonkblocker.com.
Privacy & data requests
For privacy questions or data requests, email privacy@chonkblocker.com. See our Privacy Policy.
Common questions
- The game won't go online. Check your internet connection and that you're signed in. Single-player and local play work without an account.
- Controller not detected. Reconnect the controller and use Settings → Rescan Controllers.